Outstanding Outpatients Launch
The Outstanding Outpatients programme was launched in November 2017. Over 250 staff came together to share their success, hopes and challenges, through a day of presentations, market stalls and table work.
This was an opportunity for teams to share their experiences learn from one another. Teams were then able to get together and really think about how they might change their services for the better.
Each team created an action plan around improving patient and staff experiences. The Outstanding Outpatients team is now supporting delivery against these plans.