Effective Meeting Skills

16th May 2013

Having effective meetings is very important when working on Microsystem Improvement.

All our coaches when working with a microsystem team use something called 'Effective Meeting Skills'. This highly effective approach was developed by The Dartmouth Institute's and their groundbreaking work on microsystem improvement work.

A productive and effective meeting is one that is conducted in a disciplined manner, with active participation from all microsystem role representatives, resulting in clear action items, an evaluation of the meeting, an agenda for the next meeting, and a sense among the members that their time was well spent.

Meeting actions are clearly documented in meeting notes, usually placed on large flipcharts. The meeting is usually conducted with attention to good time management and often is completed within an hour's time, from start to finish.

Why use Meeting Skills & Roles

Time is precious. Members of a frontline clinical unit have limited amounts of time for holding meetings and being involved in the improvement of their microsystem.

Without discipline, meetings can be disorganised, have limited member participation, end without having set clear next steps, and be perceived as a "waste of time"

Identifying common meeting roles helps members of the interdisciplinary team become more aware of their work together and more skilled in essential meeting tasks. It is helpful to rotate the meeting roles so that each team member can gain insight into the importance of each role and practice the skills of each role.

What are the roles?

The four essential meeting roles are:-

  • Leader
  • Timekeeper
  • Recorder
  • Facilitator

There are 4 key roles involved shown on the diagram below.  To open a presentation which may be helpful l to use when introducing effective meetings to a new team, click on the diagram

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