Flow Coaching Academy (FCA)
The aim of the Flow Coaching Academy is to learn how to apply team coaching skills and improvement science at care pathway level in order to improve patient flow and experience through a healthcare system.
The FCA provides a 12 month action learning programme to train frontline staff with coaching skills and improvement science to coach improvement with pathway teams in a Big Room setting. Coaches come as pairs, one clinical from within the pathway, one external to provide balance and perspective. The course covers team coaching skills, a Flow Roadmap to guide improvement, data skills as well as the psychology of improvement and behaviour change concepts.
Pathways are defined at the condition level reflecting how patients actually experience care as they move between elements of the system. Patients are central to flow improvement and pathways are actively encouraged to develop ways in which the patient voice can be represented and ultimately where care can be co-produced.
Key to the programme is a social franchise model to sustain and replicate the FCA’s nationally as a standard way to approach pathway improvement. To date we have four active Local FCA’s with coaches currently training in Sheffield with the aim to set up a further three FCA’s in 2019.
To support Flow improvement the programme is funded by the Health Foundation and builds on learning from two previous Health Foundation supported programmes, Flow Cost Quality and the Sheffield Microsystem Coaching Academy
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I would definitely recommend taking part in Flow, a once in a lifetime experience!
Nick Lee, Consultant Maxillofacial Surgeon, Clinical Coach for STH MaxilloFacial Pathway Cohort 1
The Flow Coaching Academy course has equipped me with knowledge and skills vital for improving services in our system. The programme has helped our pathway work in a way which is completely new for us and which has enabled relationships and progress that we had not seen before.
Emma Gibbs, Speech and Language Therapist & Clinical Coach for STH Stroke Pathway Cohort 1
The last year has been a privilege to be part of, I have become skilled in data collection and interpretation, confident in coaching and leading others and significantly changed my view on how to achieve improved outcomes for patients. I have had the most amazing year of learning and fun - let's not forget that games such as Mr Potato Head and Lego significantly enhance the coaching skill set alongside the laughter that helped too!
Rachel Heely, Cohort 2, Northumbria