Effective Meeting Skills

All of our coaches, when working with a microsystem team, use  'Effective Meeting Skills'. This highly effective approach was developed by The Dartmouth Institute as part of  their groundbreaking work on microsystem improvement work.

A productive and effective meeting is one that is conducted in a disciplined manner, with active participation from all  representatives, resulting in clear action items, an evaluation of the meeting, an agenda for the next meeting, and a sense among the members that their time was well spent.

Meeting actions are clearly documented in meeting notes, usually placed on large flipcharts. The meeting is conducted with attention to good time management and often is completed within an hour's time, from start to finish.

Why use Meeting Skills & Roles

Time is precious. Members of a frontline clinical unit have limited amounts of time for holding meetings and being involved in the improvement of their microsystem.

Without discipline, meetings can be disorganised, have limited member participation, end without having set clear next steps, and be perceived as a "waste of time"

Identifying common meeting roles helps members of the interdisciplinary team become more aware of their work together and more skilled in essential meeting tasks. It is helpful to rotate the meeting roles so that each team member can gain insight into the importance of each role and practice the skills of each role.

What are the roles?

The four essential meeting roles are:-

  • Leader
  • Timekeeper
  • Recorder
  • Facilitator

 Click on the diagram to open a presentation which may be useful when introducing effective meetings to a team.

We have provided a simple 'one page book' on Effective Meeting Skills, you can download it here.

Effective meeting skills card templates

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